• About Your Order
  • How to Use the Shopping Cart
  • Payment
  • Shipping&Delivery

About Your Order

Note:About Your Order products are available only for domestic delivery to residents of Japan.

1. After receiving your order, we will send you an "Order Receipt" e-mail. This e-mail lets you know that we have received your order.
However, the order is not complete (an official order) when you receive the "Order Receipt" e-mail.

* After placing your order, an "Order Receipt" e-mail will be sent, but if your order has not been completed or if the registered e-mail address is incorrect, you may not receive the "Order Receipt" e-mail. If you do not receive an e-mail, please contact the customer support desk indicated below.
* Even after sending the "Order Receipt" e-mail, an order may be canceled if the item is out-of-stock or when the manufacturer has sold out or in similar situations, depending on the timing of your order. In these cases, you will be notified separately.

2. After receipting your order, we will send a "Delivery information " e-mail containing the estimated delivery date. Please note that shipping will not have been completed at the time you receive this e-mail.

* We may not be able to accept your order in the following situations.
・We are unable to complete authorization from the credit card company accompanying your order.
・We have confirmed if the payment has not been completed for the orders you have made in the past.
* We will provide the estimated delivery date, but we may contact you separately regarding the following items.
・Items that are temporarily out-of-stock or for which there will be a long delay in delivery
・Items whose delivery will be delayed due to a delay in delivery from the manufacturer or similar situation
・Orders canceled because items are out-of-stock or have been sold out by the manufacturer

3. When your package has been shipped, an "Order Shipped" e-mail will be sent.
With the shipment of your order, a sales agreement for the order will be concluded.

*You may not receive this email if your package you have ordered are shipped directly from the manufacturer by one of the following courier services.
→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting, Yamato Large items and others.
Depending on the product , there is a chance that you may receive this e-mail after you have received your package .

Notes

・For detailed how-to information, see the "How to Use the Shopping Cart" user guide.

How to Use the Shopping Cart

Selecting a product to add to the cart

Select a color, size, and quantity from the drop-down menu.

When you have decided on a product, click the "Add to Cart" button.

Add to Cart

Confirming the specified quantity and the order content

Return to Top Page to Continue Shopping

Proceed to Checkout

Confirm the order content and Choose, or Check a quantity (if you have not already done so.)
* To change the quantity, select the quantity from the drop-down menu.
* To delete a product, click the "Delete" button.

If you want to continue shopping, click "Return to Top Page to Continue Shopping."

If you confirmed the order content and are satisfied with your order, click "Proceed to Checkout."
* Simply adding items to your cart does not secure the product (complete the order). Please keep this in mind.

Proceeding to login

You have "AMC (ANA Mileage Club) membership" and completed "A-style Member's Registration", please click "AMC member Login".

STEP 2-A To AMC member Login

You have "AMC (ANA Mileage Club) membership" and wish to make a perchase for the first time, please click "New member registration".

STEP 2-B To ANA Shopping Registration (AMC member)

You don't have "AMC (ANA Mileage Club) membership" but completed "A-style Member's Registration", please click "Login".

STEP 2-C To ANA Shopping Registration (Not AMC member, but A-style member)

You don't have "AMC (ANA Mileage Club) membership" and wish to make a perchase for the first time, please click "A-style Member's Registration".

STEP 2-D To ANA Shopping Registration (Not AMC member)

AMC (ANA Mileage Club) Member Login A

Enter your AMC (ANA Mileage Club) member number 10-digit ANA NUMBER and password, and then click "Log in."
* For new registrations, the following screen is displayed when you log in as described above.

To Order Settings

Enter your AMC (ANA Mileage Club) member number and

password

A-style Member's Registration B

Enter your AMC (ANA Mileage Club) member number and password, and then click "Log in."
* For new registrations, the Member Registration screen is displayed when you log in as described above.

Your AMC (ANA Mileage Club) registration information is displayed. Please confirm the content and, if there are no changes, click the "Accept Agreement and Continue" button. To make changes, change the content of the applicable entry form, and then click the "Accept Agreement and Continue" button.

To Order Settings

A-style Member Login C

If you are "A-style Member", please enter your e-mail adress, password and then click "Log in".

To Order Settings

A-style Member's Registration D

If you are either not "A-style Member" or "AMC (ANA Mileage Club) Member", please complete the application form and confirm the content. If you agree the article, click the "Accept Agreement and Continue" button.

To Order Settings

Payment Methods & Options E

Confirm the amount in "Total Payment Amount," and then click the "Next" button. However, to select a "Payment Methods," such as your ANA Card, or to change other settings, such as "Delivery Destination" or "Delivery Date," Choose, or Check them from the following.

Select Payment Method

Select the payment method.
You can select from the following payment methods.
・Cash on delivery (C.O.D)
・Credit card payment
・Use ANA mileage and/or shopping points
※When you use ANA mileage or shopping points to the part of the total amount,please select the payment methods for the balance.

Enter your credit card information on the next screen only when paying by credit card.
* Enter the card information using single-byte characters.
* Enter the credit card number from the left (Diner's Club and American Express) are 15 digits.
* We may telephone customers who have placed an order to confirm their identities in order to prevent spoofing or other forms of identity fraud. Thank you for your understanding.

Specifying Delivery Destination and Noshi (Gift Wrapping Paper)/Gift Options

You can set the delivery destination and noshi (gift wrapping paper) and other gift wrapping options.

To change the delivery destination:
Click the "Change Delivery Destination" button. The delivery destination selection screen opens in a pop-up window.

To enter remarks/messages, such as monogramming services, per product:
Enter any required information in this "Messages" column.
Example: TARO SORANO / T. S

To select noshi (gift wrapping paper)/gift wrapping options:
Click the link in the "Noshi (Gift Wrapping Paper)/Gift" column to display the gift wrapping options selection screen in a pop-up window.
*printed in Japanese only.
Noshi is not printed to insert name.

Advertisement: tenso.com International Shipping Service

* A-style / ANA Selection cannot respond to requests for information or questions about using tenso.com.

海外転送サービス

Use ANA mileage and shopping Points

You can select any of the following options in the "Pay With ANA mileage and shopping Points" column.
・Pay with ANA mileage and shopping Points

Order with scheduled Delivery

If you have a preferred delivery date/time for the product, please specify it (optional). Click the "Preferred Date/Time" text box to display a calendar, and then select your preferred date/time.

Order Placement

This screen lets you make a final confirmation of your order.
Confirm the content of your order, and then click the "Confirm Order" button.

Order Completed

With the steps described above, you have completed the order procedure.
We will send you an Order Receipt e-mail to the e-mail address registered in your member information for your confirmation.
After that, we will send you status updates in the Delivery information e-mail and order shipped e-mail.
For more information, see "Various Notification E-mails."

Payment

・Discount Tickets

Cannot be used with ANA Shopping A-style.

・Vouchers, complimentary tickets for stockholders, travel vouchers, ANA JCB gift cards

Cannot be used with ANA Shopping A-style.

Credit Card

・The following credit can be used as payment:

Card

・Payment is based on each credit card company's membership agreement. You will be invoiced by the credit card company (sales processing) in the first half of the month following the month in which we shipped the items in your order (the deadline is different depending on the credit card company), and the payment will be automatically withdrawn from the designated account.
For more information, see the user agreement for your credit card company.

<Notes>

* You can only make a single payment. (You cannot make revolving payments.)

* The date of use for the credit card contained in your invoice (statement) from the credit card company is the date the product was shipped.

* As a feature of VISA/Master Card brand debit cards, a withdrawal is made at the time of the order. Subsequently, the withdrawal may be made again during credit card processing the month following the month the product was delivered, but the money will automatically be returned within 45 days, at the latest, by the company issuing the card. The service details for these cards is different for each company issuing a card, so please check your card user agreement before using your card. If you have any questions, contact the company issuing the card directly.

* You may not be able to use cards issued overseas. (For more information, check with the company issuing the card.)

*This discount is offered only for payment with the cards issued in Japan, although some cards issued in other countries may also be eligible.

*This discount is offered only to those paying for their purchase with ANA-affiliated credit cards. The amount of discount offered is indicated along with the payment amount for the relevant purchase.

Payment by C.O.D.(Cash on Delivery)

・You can pay for products in cash receiving them.

・If the amount of the C.O.D. (cost of product + shipping - ANA mileage ,shopping points and other discounts) is less than 10,000 yen, we will charge a handling fee of 300 yen (tax not included).

<Notes>

* C.O.D. cannot be used for some products (those directly shipped from manufacturers or processed products) or in some delivery areas. For more information, see the "User Guide" in each shop.

* Please keep in mind that we may process returns of items that cannot be delivered due to reasons, such as your absence, after shipping.

* We cannot accept payment by C.O.D. when a delivery destination other than that of the person placing the order is specified.

* Even when addressed to that person, we may not be able to accept payment by C.O.D. if the product is sent to a different address.

* Even if items are shipped separately, the handling fee for one order is 300 yen (tax not included).

Shipping & Delivery

Products Delivery

Products can only be delivered within Japan.

Moreover, some products (fresh fish/refrigerated items/frozen items) cannot be delivered to the areas listed below.
Hokkaido/Rishiri-gun, Rebun-gun, Tokyo-to/Izu-to (Oshima-cho, Hachijyo-cho, Aogashima-mura, Kozashima-mura, Toshima-mura, Nijima-mura, Miyake-mura, Mikurajima-mura), Ogasawara-shoto (Ogasawara-mura), Shimane-ken/Oki-gun Nagasaki-ken/Tsushima-shi Kagoshima-ken/Amami-shi, Oshima-shi, Kagoshima-gun Okinawa-ken/Yaeyama-gun, Shimajiri-gun (Kitadaito-mura, Minamidaito-mura)

* However, some products may not be able to be delivered to areas other than those listed above.

Advertisement: tenso.com International Shipping Service

* A-style / ANA Selection cannot respond to requests for information or questions about using tenso.com.

海外転送サービス

・Please keep in mind that we cannot deliver to some areas, such as remote islands (Ri-to).

・In general, delivery will be approximately 7 days after your order is received.

* The number of days it takes for delivery is different depending on the product.

* After placing your order, click your order number on My Page to display the latest estimated delivery date.

・When your items have been shipped, we will send an "Order Shipped" e-mail.
With the shipment of your order, a sales agreement for the order will be concluded.

* You may not receive a notification email if the products you have ordered are shipped directly from the manufacturer using the following courier services.
→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting,Yamato Large items and others.

* Depending on the product, there is a chance that you may receive the notification e-mail after the product has already been delivered

・ We charge a standart delivery fee of 770 yen.(tax included)

・ The delivery fee will be 1,650 yen (tax included) for products subject to a large parcel delivery fee. (excluding Okinawa and islands)

・If you order several products, the products may arrive at different times. Please keep this in mind.

* The delivery date cannot be specified for some products.

* A morning delivery cannot be specified for certain areas.

* Even if you have registered a specific preferred date, some products cannot be delivered on specific dates.

* Even if you have registered a specific preferred time, morning delivery cannot be specified for some areas.

・If you are not home, the transport company generally leaves a missed delivery notice. Please contact them regarding redelivery based on the information provided.

・If there is a significant delay in delivery due to out-of-stock or unavailable products or if the product is sold out, we will contact you by e-mail or telephone.

・If the product is sold out or there will be a long delay in delivery, we will contact you by e-mail or telephone.

・During major consecutive holidays, such as the end/beginning of the year, Obon, and Golden Week, work related to shipping may not be performed. When ordering around these times, delivery dates may be approximate. At these times, we will contact you by e-mail or telephone. Please keep this in mind. Moreover, we will ship products on the final day of business for manufacturers in accordance with long-term shutdowns. As a result, it may be difficult to store your product at Yamato Transport and we may not be able to accept a specific, preferred delivery date. Please keep this in mind.

・The shipping number displayed on My Page (order history details) will be displayed after products have shipped.

・Wine deliveries are shipped at normal temperature from October to May. However, to prevent leakage and degradation, wines are shipped refrigerated from June to September. After a refrigerated delivery, please store your products in a cool, dark place or cold storage to prevent condensation.

・Please keep in mind that vintages (production years) of wines may be changed.

・If products cannot be delivered because of your long-term absence and when a forwarding address is unknown, we will pick up the products temporarily and contact the person who placed the order.

・If your delivery cannot be forwarded due to sanitary controls, we will make arrangements for redelivery after contacting you. We cannot accept transfers of food stuffs or flowers due to sanitary controls.

・Please keep in mind that the shipping period for some products is limited; therefore, we may not be able to redeliver the same product.

"Registration Complete"
E-Mail

This e-mail is to be sent after your registration has been completed.

"Order Receipt" E-Mail

This e-mail is to be sent and announces the order you have made has been received.
However, the order is not complete (an official order) when you receive the "Order Receipt" e-mail.

"Delivery information"
E-Mail

This e-mail is to be sent and announces an information about estimated delivery date.
Please note that shipping will not have been completed at the time you receive this e-mail.

* We may not be able to accept your order in the following situations.

We are unable to complete authorization from the credit card company accompanying your order, and our company's internal processing cannot be completed.

・We have confirmed that payment has not been completed for an order you have made in the past.

* We will provide an estimated delivery date, but we may contact you separately regarding the following items.

The product is temporarily out-of-stock or there will be a long delay in the delivery date.

The delivery date will be delayed due to a delay in the delivery from the manufacturer.

We have canceled your order because it is out-of-stock or the manufacturer has sold out.

"Order Shipped" E-mail

When your package has been shipped, an "Order Shipped"
e-mail will be sent.
With the shipment of your order, a sales agreement for the order will be concluded.

You may not receive this email if your package you have ordered are shipped directly from the manufacturer by one of the following courier services.

→ Courier services chartered by the manufacturer, Sagawa Express, Seino Transportation, Fukuyama Transporting, Yamato Large items and others.

Depending on the product , there is a chance that you may receive this e-mail after you have received your package.

"Return Confirmation" E-mail

■ Please return items within one week of their arrival.

We take great care to ensure the quality of our products. However, when returning items that have been damaged or stained due to accidents, etc. during shipping and when exchanging a size or color or returning items for your convenience, please send the items back after reviewing the "Returns/Exchanges Slip" included with the items within one week of their arrival.
If the reason for the return is that the product is not what you expected, please send it back prepaid (customer pays shipping).

* Please use parcel delivery service or Yu-Pack. At that time, the invoice and shipping slip you received when sending the items will be proof of the return, so please hold on to them. * If your e-mail address is registered, a "Return Confirmation" e-mail will be sent after confirming that the items being returned have arrived.
"Exchange Confirmation" E-mail

■ Please make exchanges within one week of the arrival of the items.

When exchanging a size or color or returning items for your convenience, please send the items back after reviewing the "Returns/Exchanges Slip" included with the items within one week of their arrival.
If exchanging for personal reasons, such as size or the item is not what you expected, please send it back prepaid (customer pays shipping).
Please keep in mind that it may take some time before the exchanged item can be sent. If we cannot provide an item for exchange, you will be contacted by telephone by our call center or by e-mail.

* If your e-mail address is registered, a "Exchange Confirmation" e-mail will be sent after confirming that the items being exchanged have arrived.

ANA Shopping A-style Customer Support Desk

TEL:0120-283-250 ※Japanese Only
   From IP phones 03-6253-7280(Pay) ※Japanese Only
E-mail:astyle@anatc.com ※Japanese Only

Business hours:Monday to Friday AM9: 00〜PM6: 00
Saturday, Sunday and holidays, December 30, 31 days AM9: 00〜PM5: 00
except for the beginning of the year.(January 1st,2nd and 3rd)

※E-mail will be responded in 24 hours, but the e-mail outside of these hours will be returned the next business day.Please note.

ANAshopping A-style